Terms and Conditions For Shop Items

A. General Sales Policy

Yoga Space Online (“we”, “us” and “our”) is the operator of theyogaspace.co.uk (“The Website”). By placing a physical product order through the Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement for mutual protection and to set expectations on our service.


Subject to stock availability. We try to maintain accurate stock counts on the Website but occasionally there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In such instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Cost

Shipping Cost is included in the price on delivery to you. For returns the price is carried by the customer except on faulty items.

3. Returns

3.i Return Due To ‘Change Of Mind

We will happily accept Returns due to ‘Change Of Mind’ as long as a request for a Return is received by us within 14 calendar days of purchase, and the items are returned to us in original packaging, unused and in excellent condition. The customer will be required to arrange the Return Shipping, which will be at the customer’s expense. Once a Return is received and accepted, we will refund the value of the items returned but we will NOT refund the Shipping Cost. Refunds will be processed as store credit for a future purchase. We will notify the customer via email once this has been completed.

3.ii Defective Items

We will happily honour any valid warranty due to defects in an item, provided a claim is submitted within 14 calendar days of purchase, and the warranty claim is accepted as genuine. We will confirm via email that the warranty claim is accepted, and the customer must wait for our email confirmation that the warranty claim has been accepted before arranging a Return of the Defective Item. Return Shipping will be arranged and paid by the customer. We will reimburse the cost of Return Shipping along with the cost of the Defective Item within 7 days of our receipt of the Defective Item. The Customer can choose between three reimbursements: (a) refund to the customer’s original payment method of a sum equivalent to the cost of the Defective Item plus the cost of Return Shipping, or (b) a refund in store credit of a sum equivalent to the cost of the Defective Item plus the cost of Return Shipping, or (c) a replacement item sent to the customer (if stock is available) plus a refund to customer’s original payment method of the cost of the Return Shipping.

All returns must include a returns form stating reason of return. All items must be returned tracked with royal mail.

3.iii Refunds

Please read the refund policy on your purchase email.

4. Delivery

Transit Time is the time between Dispatch and Delivery.

4.i UK Transit Time

UK Transit Time is usually for 2 – 4 days for Standard Shipping

4.ii Dispatch Time

An order is deemed dispatched once the Shipping label has been printed. Orders are normally dispatched no later than 2 business days after payment by the customer, but usually much quicker. Our store operates Monday – Friday during standard business hours, except on bank holidays at which time the deliveries will be closed. Any change to the normal Dispatch Time due to unforeseeable circumstances will be announced on The Website.

4.iii Change Of Delivery Address

Change of Delivery Address is only possible until the order has been dispatched.

4.iv Out-Of-Stock Items

If, despite our precaution, an order contains an Out Of Stock Item, dispatch the whole order minus the Out-Of-Stock Item normally, and ask the customer via email about the customer’s choice of either a) waiting for the Out-Of-Stock Item to be in stock again, or b) reimbursement to the customer’s original payment method of the cost of the Out-Of-Stock Item.

4.8 Unduly Long Delivery Time

If Delivery Time is unduly long, please contact us so and we will conduct an investigation.

5. Tracking Notifications

Orders over £60 will be sent tracked and customers will be sent a tracking number via email on postage.

6. Parcels Damaged In Transit

If a parcel is damaged in transit, when possible, please reject the parcel from the transporter and get in touch with our customer service. If the parcel has been delivered in your absence, please our contact customer service- [email protected]

customer will receive a refund for the value of the items paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

Customers may cancel an order for a full refund to the original payment method at any time until the order has been dispatched. No cancellation is possible after dispatch.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the transporter.

9.1 Parcels damaged in transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Parcels lost in transit

We will process a refund or replacement as soon as the courier has completed their investigation and deemed the parcel lost.

10. Customer service Please email us at [email protected] for all queries.


1. Most issues can be resolved by timely communication. If you have any worries or questions about Products you ordered from Yoga Space Online, please contact us at [email protected] as soon as possible.

2. Yoga Space Online will only refund Product purchased from Yoga Space Online. Proof of Purchase bearing the date of purchase from our shop will be required before we will consider any refund.